XR Buyers Guide - Engagement model

XR Buyers Guide - Engagement Model
Last week we looked at deployment models, this week it's the engagement model with the vendor that we'll look at. There is a surprising amount of variation in the market and we'll highlight some important considerations.

Another aspect worth consideration is the way in which you can engage with the vendor. There are various engagement models in the XR space ranging from true SaaS through to consulting services.

Main Considerations

Enablement vs Service

Given that a certain degree of upskilling is likely required to use this technology, having some enablement support is ideal. The key distinction is to look for an enablement package vs. a 'do-it-for-you' approach. Even though the offer may be framed as a SaaS offering, some vendors rely on a service-heavy way of engaging, which can increase cost, time and reduce the internal capability development of the L&D team.

True Self-authoring

Here, it's important to trial the tools and look for a solution that can truly be used by employees internally, and no parts require specialist skill sets or service provision from the vendor.

The Facilitate Approach

XR Buyers Guide - The Facilitate Approach 5

Facilitate is a true SaaS offering in that lay people can use the tools after a basic on-boarding.

The Starter Package we offer is also a true enablement package with the sole aim of training the creator to use the tools in a structured and extended manner.

Facilitate content can be accessed via a SCORM compatible LMS, through a XR headset, PC or browser.

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